Refund policy

Right of cancellation

Cancellation policy & cancellation form

Consumers are entitled to a right of cancellation on the following terms – a consumer is any natural person who concludes a legal transaction for purposes that predominantly are outside their trade or business or self-employed profession:

A. Cancellation policy

Cancellation right
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
Notwithstanding the above, the cancellation period in the case of a contract for regular delivery of goods over a fixed period of time is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the first goods.
In order to exercise your right of cancellation, you must inform us (IAMSTRONGER Nutrition<="" a="" ><="" a><="" span><="" span="" lang="EN-GB">
[AT1] GmbH, Am Kaiserkai 31, 20457 Hamburg, Germany, tel.: 015224101001, email: by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. To do this, you may use the attached model cancellation form, although use of this form is not mandatory.
To comply with the cancellation period, it is sufficient for you to send the notice that you are exercising your cancellation rights before the end of the cancellation period.

Consequences of cancellation
If you cancel this contract, we must refund to you all payments we have received from you including delivery costs (except for additional costs arising if you chose a method of shipping other than the least expensive standard delivery offered by us) immediately and at the latest within fourteen days of the day on which we received the notice of your cancellation of this contract. For this refund, we will use the same method of payment that you used in the original transaction unless it has expressly been agreed otherwise with you; under no circumstances will you be charged fees because of this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us immediately, and in any event no later than fourteen days from the day on which you notified us that you are cancelling this contract. The time limit will be deemed to have been met if you send off the goods before the end of the fourteen-day deadline.
You will bear the direct cost of sending back the goods.
You must only pay for any loss in value of the goods if this loss in value is due to any handling of the goods that is unnecessary for checking the quality, characteristics and functioning of the goods.

General notes
1) Please avoid damaging or dirtying the goods. Please return the goods to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure sufficient protection against transport damage.
2) Please do not return the goods to us postage unpaid.
3) Please note that the above points 1) and 2) are not a precondition for effectively exercising your right of cancellation.

B. Cancellation form
If you wish to cancel the contract, please complete this form and return it to us.
[AT2] GmbH
Am Kaiserkai 31
20457 Hamburg
I/we(*) hereby cancel the contract I/we(*) concluded for the purchase of the following goods(*)/the provision of the following service(*)
Ordered on(*) ____________ / received on(*) __________________
Name(s) of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of notification on paper)
(*) Please delete as appropriate