Refund policy
Right of cancellation
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Cancellation policy & cancellation form
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Consumers are entitled to a right of cancellation on the following terms – a
consumer is any natural person who concludes a legal transaction for purposes
that predominantly are outside their trade or business or self-employed
profession:
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A. Cancellation policy
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Cancellation right
You have the right to cancel this contract within fourteen days without giving
any reason.
The cancellation period is fourteen days from the day on which you or a third
party named by you who is not the carrier took possession of the last goods.
Notwithstanding the above, the cancellation period in the case of a contract
for regular delivery of goods over a fixed period of time is fourteen days from
the day on which you or a third party named by you who is not the carrier took
possession of the first goods.
In order to exercise your right of cancellation, you must inform us
(IAMSTRONGER Nutrition<="" a="" ><="" a><="" span><="" span="" lang="EN-GB">[AT1] GmbH, Am Kaiserkai 31, 20457 Hamburg, Germany, tel.: 015224101001,
email: verwaltung@iamstronger-nutrition.de) by means of a clear statement (e.g.
a letter sent by post or an email) of your decision to cancel this contract. To
do this, you may use the attached model cancellation form, although use of this
form is not mandatory.
To comply with the cancellation period, it is sufficient for you to send the
notice that you are exercising your cancellation rights before the end of the
cancellation period.
Consequences of cancellation
If you cancel this contract, we must refund to you all payments we have
received from you including delivery costs (except for additional costs arising
if you chose a method of shipping other than the least expensive standard
delivery offered by us) immediately and at the latest within fourteen days of
the day on which we received the notice of your cancellation of this contract.
For this refund, we will use the same method of payment that you used in the
original transaction unless it has expressly been agreed otherwise with you;
under no circumstances will you be charged fees because of this refund. We may
refuse the refund until we have received the goods back or until you have
provided proof that you have sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us immediately, and in any event
no later than fourteen days from the day on which you notified us that you are
cancelling this contract. The time limit will be deemed to have been met if you
send off the goods before the end of the fourteen-day deadline.
You will bear the direct cost of sending back the goods.
You must only pay for any loss in value of the goods if this loss in value is
due to any handling of the goods that is unnecessary for checking the quality,
characteristics and functioning of the goods.
General notes
1) Please avoid damaging or dirtying the goods. Please return the goods to us
in the original packaging with all accessories and all packaging components. If
necessary, use protective outer packaging. If you no longer have the original
packaging, please use suitable packaging to ensure sufficient protection
against transport damage.
2) Please do not return the goods to us postage unpaid.
3) Please note that the above points 1) and 2) are not a precondition for
effectively exercising your right of cancellation.
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B. Cancellation form
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If you wish to cancel the contract, please complete this form and return it to
us.
To
IAMSTRONGER Nutrition[AT2] GmbH
Am Kaiserkai 31
20457 Hamburg
Germany
Email: verwaltung@iamstronger-nutrition.de
I/we(*) hereby cancel the contract I/we(*) concluded for the purchase of the
following goods(*)/the provision of the following service(*)
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Ordered on(*) ____________ / received on(*) __________________
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Name(s) of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only in the case of notification on paper)
_________________________
Date
(*) Please delete as appropriate